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Accessibility for Ontarians with Disabilities – Accessibility Customer Service Plan
The Accessibility for Ontarians with Disabilities Act, 2005 (the “Act”) became law on June 13, 2005. Under this legislation, the government of Ontario is in the process of developing accessibility standards that identify, remove and prevent barriers for people with disabilities in key areas of daily living.
Samtack Inc. is committed to providing superior customer service in all our transactions, for both internal and external customers to the organization. Each department in their own unique fashion plays a role and has responsibilities towards customer service excellence. Customer service excellence will be reflected in our dealings with all persons, regardless of visible or non-visible impairments.
The customer will always come first, with the principles of independence, dignity, integration and equality of opportunity as guides.
1. Assistive devices – we will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.
2. Communications – we will endeavor to communicate with people with disabilities in ways that take into account their disability, including large format print, verbal and/ or non-verbal communications.
3. Service animals – we welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
4. Support persons – a person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Should confidential information need to be exchanged, the support person may need to receive consent to be present in meetings.
Staff training
Samtack  will provide training to employees and others who deal with the public or other third parties on their behalf. Included in this training will be those who directly work in Customer Service, customer pick up windows, and Customer Services Representatives.
Notice of Temporary Disruption.
Samtack will notify customers if there is a planned or unexpected disruption of a service that persons with disabilities use to access its goods and services. The notice will be posted in a conspicuous location at the applicable premises.  notification will be posted on the home page of Samtack Web.
This clearly posted notice will include information about the reason for the disruption, its anticipated length of time and a description of alternative facilities or services, if available.
Training will include:
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
- Samtack plan related to the customer service standard
- How to interact and communicate with people with various types of disabilities
-How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
What to do if a person with a disability is having difficulty accessing our premises and/or services.
Accessibility for Ontarians with Disabilities – Accessibility Customer Service Plan
Training will be provided to all persons to whom this Policy applies as soon as practicable after he or she is assigned the applicable duties.
Feedback process.
Samtack welcomes and appreciates feedback regarding this Policy and its implementation. Feedback can be provided in the following ways:
-10 Sims Crescent, Unit 4-5, Richmond Hill, ON L4B 1K9
-By telephone to our Customer Service Front Desk at: 1 905 707 2388
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